Legal
Privacy Policy
MeritFlare is operated by Gerald O. Kimbrough Jr., doing business as MeritFlare, in Pinehurst, Georgia. In this policy, "we," "us," and "our" mean that business. This policy covers the MeritFlare website at meritflare.com and the JobGlow application at jobglow.meritflare.com, including its connection to Instagram.
1. Information we collect
- Account information: your email address and display name. Your password is handled by our sign-in provider in encrypted form. We never see it.
- Team information: your role in a workspace (owner, manager, field, or bookkeeping) and any invitations you send.
- Job records: the customer or project name, job number, service type, completion date, the problem found, the work completed, recommended follow-up work, and internal notes.
- Photos: before and after photos and any supporting photos you upload, with file details such as name, type, and size. A photo's capture date may be included where the file contains it.
- Captions and approvals: draft captions, hashtags, and the decisions owners and managers make on them.
- Permission records: whether the customer gave permission to use a job's photos publicly, and who recorded that permission.
- Instagram connection: when you connect an Instagram account, we store its username and Instagram account ID, along with the status and identifiers of posts published from the app. The access token that lets the app publish is stored on our server and is never sent to your browser.
- Activity records: a log of important actions, such as saving a job, approving a post, or sending an invitation, including who took the action and when.
- Messages: if you email us, we keep your message so we can respond.
The MeritFlare marketing website does not currently use cookies, analytics, or tracking tools.
2. How we use information
- To keep the closeout record for each job, including records used for bookkeeping.
- To prepare public drafts and, after an owner or manager approves them, to publish them to the connected Instagram account.
- To enforce approval and permission rules, so that nothing is published without an approval and a recorded customer permission.
- To send invitations and manage team access.
- To keep the service secure and to investigate problems.
- To answer your questions.
We do not sell personal information, and we do not use customer information for advertising.
3. Instagram and Meta data
When you connect Instagram, the app requests only the permissions needed to publish approved content. It publishes only to the account you connected, and only after an owner or manager approves the post in the app. You can disconnect Instagram in the app at any time, or remove MeritFlare under Instagram Settings, then Apps and websites. Our use of information received from Meta follows Meta's Platform Terms and Developer Policies.
4. Who we share information with
- Service providers that host our database, file storage, sign-in, and the application, under agreements that limit how they may use the data.
- Meta (Instagram), only when an approved post is published.
- Legal reasons: when required by law, or to protect the rights and safety of people using MeritFlare.
- Business changes: if the business is sold or transferred, information may transfer to the new owner under this policy.
5. Customer information and permission
Businesses that use MeritFlare are responsible for having the customer's permission before sharing job photos or details publicly. MeritFlare records that permission and blocks publication when it is missing. Internal job records are kept separate from public content.
6. How long we keep information
We keep information while your account and workspace are active. When you request deletion or close a workspace, we delete the information within 30 days, except records we must keep for legal, tax, or security reasons. Those records are kept only as long as the law requires. Backup copies may remain for a limited period before they are overwritten.
7. Your choices and rights
You can ask to see, correct, or delete your information. Email privacy@meritflare.com, or follow the steps on our data deletion page. We respond within 30 days. Where other laws give you additional rights, we will honor them.
8. Security
We protect information with sign-in controls, database access rules that limit each user to their own workspace, private file storage, and server-side handling of Instagram credentials. No system is completely secure, so we cannot guarantee absolute security.
9. Children
MeritFlare is designed for businesses. It is not directed to children under 13, and we do not knowingly collect information from children.
10. Changes to this policy
We will post changes on this page and update the effective date above. For significant changes, we will email account holders before the change takes effect.
11. Contact us
Gerald O. Kimbrough Jr., doing business as MeritFlare
Pinehurst, Georgia
privacy@meritflare.com